Just Swim Membership Terms And Conditions
The Cliffden Hotel is the trading name of SBH Cliffden Limited (Company Number: 11224590) registered at Park House, Park House, 10 Penn Road, Beaconsfield, HP9 2LH. When we refer to “we” or “us” or “Just Swim” in these terms and conditions we are referring to one or more members of The Cliffden Hotel’s swimming membership scheme, known as ‘Just Swim at The Cliffden’.
For our Direct Debit members, the initial month's payment must be made in person at the hotel or via the phone. Subsequent payments are taken on the monthly anniversary of your sign up date. If a direct debit is returned by your bank unpaid, we have the right under BACS regulations to re-present a request for this payment at any point without notice but within one month of the original charge. For those joining mid-month, a pro-rata payment for the balance of the month must be paid in person at The Cliffden Hotel.
We offer a discounted Annual Memberships for customers wanting to commit for 12 months; this membership cannot be cancelled or transferred once purchased.
A membership may only be used by the named person who holds the membership record. Should any other person be found to be using a membership held by another, the membership will be at risk of being blocked or further access to facilities denied. Usage will be monitored and if abused, the membership may be cancelled with no refund provided for any unused part of the membership.
We reserve the right to terminate a membership at any time without notice.
Discounted, promotional or concession rates on membership are excluded from any further discount obtained through a third party offering or other types of discounted offer.
Swimming Memberships
You can choose how you pay for your membership with us. A monthly direct debit can be set up with your bank. The payment will come out of your bank on the 1st working day of each month. Alternatively, you can pay for 12 months in advance and this must be done in person at The Cliffden Hotel or by calling 01626 770 052. Access to the swimming facilities is available only once payment has been received.
MONTHLY MEMBERSHIP
Members will have access to the swimming pool and changing facilities for the duration of their active membership. Standard swimming membership is for age 18+.
The following membership benefits apply for monthly membership plans:
• 20% discount on food & drinks purchased at The Cliffden Hotel
• 10% discount on accommodation at hotels in the Starboard Hotels group
All member benefits are subject to availability and additional terms and conditions.
We reserve the right to withdraw or amend member benefits.
Annual Membership
Members will have access to the swimming pool and changing facilities for the duration of their active membership. Standard swimming membership is for age 18+.
The following membership benefits apply for annual membership:
• Complimentary member pack
• Four free guest passes per year
• 20% discount on food & drinks purchased at The Cliffden Hotel
• 10% discount on accommodation at hotels in the Starboard Hotels group
All member benefits are subject to availability and additional terms and conditions.
We reserve the right to withdraw or amend member benefits.
DUAL MEMBERSHIP
Annual and monthly joint membership options are available for two members residing full-time at the same residential address.
IDENTIFICATION
All customers will be provided with a personal membership card which they will be required to present on each visit to The Cliffden. The card remains the property of The Cliffden Hotel. In the event you lose your card, a replacement will be made available at a nominal charge of £3. The card may only be used by the person to who, it has been issued.
All customers and members are required to present their membership card The Cliffden’s Reception. Your membership card will be swapped for an electronic keycard giving you access to the swimming facilities. At the end of your session, members are required to return to Reception to return their keycard and retrieve their membership card. Members may be refused entry without a valid card.
As a condition of membership, you will be required to have your photograph taken and uploaded to Clubright, our membership management software/app, so we can identify that only the holder of the membership is accessing the facilities. This is to safeguard all our members in relation to health and safely and ensure only those members paying for a Membership subscription are being allowed access. We will store the photograph in accordance with our Privacy Policy.
A photograph is required upon joining for identification purposes. Your photograph will not be used in any other way other than for identification purposes.
Membership cards and App codes are non-transferable and must only be used by the registered cardholder.
FACILITIES
We reserve the right to withdraw all or any part of our facilities for short periods of time to carry out routine maintenance. We reserve the right to change Swimming program timetables from time to time. We will always strive to give Members advance warning of these times [where possible] and no refunds will apply in these circumstances provided they occur no more than 10 times in any 12-month period.
SWIMMING POOL RULES
The pool is unsupervised with no lifeguard on duty and members and guests are advised to exercise extreme care when using the swimming pool facilities and swim at their own risk.
The swimming pool measures 15 metres long. The depth of the water is 0.8 metres at the shallow end, increasing to 1.2 metres at the deepest point.
Diving is strictly prohibited.
A plan of the swimming pool which includes details of the fire alarm system, emergency exit routes and other applicable information is contained within the reception area of the swimming pool and forms part of these terms and conditions for the avoidance of doubt.
Any breach of the swimming pool rules, or the terms and conditions may result in membership being revoked.
Only members and registered hotel guests or those attending on a Member Guest Pass are permitted to use the pool.
The lifebuoy and hook are for emergency use only.
Water presents a risk of drowning, and injuries can occur from hitting the hard surrounds, or from misuse of the equipment.
No glass, food or alcohol to be brought into the pool premises.
We reserve the right to limit use of the pool to a maximum number of swimmers , including members and hotel guests.
No large inflatable toys, masks, snorkels, flippers or beach balls to be used in the pool.
For safety and security reasons members must not admit persons to the pool at any time.
The water in the pool is maintained at a temperature of 29 degrees Celsius with the surrounding ambient temperature at 30 degrees.
Towels are not provided, and it is the member’s responsibility to bring this with them.
No outdoor footwear permitted in the swimming area.
If you have a medical condition that may affect your safety, you must inform the Receptionist immediately upon arrival.
At all times you must conform to the displayed instructions and any instructions given by staff regarding the use of the swimming pool and other areas inside or outside of the facilities.
Facilities users are responsible for their own health and safety and should conduct their activities in a safe manner at all times so as to not impact on the health and safety of themselves or others when on the premises.
Admission may be refused to any person who is considered to pose a danger either to themselves or to others.
In the event of an accident or incident, you must inform a member of our team immediately.
In the interest of safety and security, please do not utilise any lockers after the facilities have closed.
To assist in maintaining water quality, showering prior to the use of the swimming pool is requested.
In the event of an emergency, you must clear the swimming pool and follow the instructions provided by staff.
Do not swim for at least 48 hours after suffering vomiting or diarrhoea or swim for 14 days after diarrhoea symptoms have stopped if you have been told you have cryptosporidium.
CANCELLATION AND FINANCIAL TERMS
An annual membership is offered for a minimum of 12 months whereby you are committing to a 12 month term and are not able to cancel within this period. Full payment is due at the time of joining and this is payable in person at The Cliffden Hotel. Membership is non-refundable and cannot be transferred.
Monthly membership agreements are offered on a flexible direct debit membership option with a full calendar month cancellation period. All monthly direct debit payments are collected on the 1st working day of the month.
Your membership will commence on the date on which your first payment is made, after which time you agree to be bound by the terms and conditions stated in this contract along with the Core Terms and Conditions and any other applicable terms and conditions.
We calculate your membership in whole calendar months. This means that the following applies:- Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the first day of the following month and the notice period will run from that day. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it.
Our contact details are on the website. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with ‘Notice’.
Where a Direct Debit has failed or a member has purported to have cancelled their Direct Debit without prior agreement, the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit his/her membership. Upon failure to make payment, subsequent reinstatement of the membership or any future membership will be subject to the outstanding membership fees being paid in full.
In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months]. This request must be made in person or by phoning 01626 770 052 stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month direct debit payment.
Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. If medical supporting evidence is provided the freeze fee will be waived.
We will inform you a minimum of 2 weeks in advance of any increase in the price of your membership, by email in the first instance. It is the members responsibility to inform us of any changes to your personal and contact details including address, telephone number and email address so that such communications may be made. You can also make these changes directly in the membership area of your online booking account
We, our subsidiary companies and partners reserve the right to update and/or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the Membership Terms and Conditions at all times. These may vary from time to time within the centre of choice.
We reserve the right to cancel any membership at our sole discretion and without paying compensation.
CHANGE OF DETAILS
Should your personal details change, please notify us immediately. The details we hold for you will be used to communicate electronically or by letter.
DISRUPTION
Where we have to alter hours of business or change activity programmes, every attempt will be made to provide advance notice and to minimise disruption and inconvenience. Compensation in the form of use of pro rata refunds may be offered where disruption is significant and set to continue for an extended period.
CONDUCT
We expect our members to behave in a considerate manner and will not accept any inappropriate behaviour towards other members or our colleagues. We reserve the right to refuse admission for members behaving in such a manner.
We will not accept any abusive, threatening and violent behaviour towards our staff. We will pursue prosecution of anyone who assaults or intimidates a member of our team and your membership will be revoked.
PERSONAL PROPERTY, INJURY, ILLNESS AND DEATH
You must complete a Pre Activity Readiness Questionnaire (PARQ) before using the swimming pool.
Medical Conditions - if at any time during your membership your health changes, you must inform us immediately in writing as it may affect the type or frequency of activity which you are able to undertake. Equally, if you feel unwell at any time whilst in The Cliffden, cease activity immediately and inform a member of staff.
You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely before you use our facilities you should get advice from a relevant medical professional and follow that advice.
Subject to the final paragraph of this section, we will not be liable to you for any loss or damage you may suffer where the same is attributable to:
• Your own fault
• A third party unconnected with our provision of services under this agreement; or
• Events which neither we nor our suppliers could have reasonably foreseen or forestalled even if we had taken all reasonable care.
Nothing in these terms and conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence of for fraud, fraudulent misrepresentation or any other liability which cannot be excluded by law.
We accept no liability for lost or stolen goods whilst on our premises unless as a direct result of our negligence. Property stored in lockers is at your own risk. Cars parked in the car park and all contents in them are your responsibility and we will not accept liability for loss or damage.
CHANGING ROOMS
Children under the age of 8 may change in the changing room of their accompanying parent/adult, whether male or female. Memberships are only available to adults however children are entitled to use the pool while resident at a hotel guests and accompanied by a responsible adult.
Any articles we find, including items left in lockers at the end of the day will be removed and kept in storage.
We are required to keep most found items of clothing/equipment etc for up to four weeks. After this time, we reserve the right to dispose of these items as we see fit. For hygiene reasons, we do not keep items of underwear, hairbrushes and combs etc.
ENQUIRIES AND FEEDBACK
For all direct debit membership administration enquiries please contact us at reservations@cliffdenhotel.com
LAW AND JURISDICTION
These Terms of Use shall be governed by and construed in accordance with the laws of England. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and your use of the site confirms your agreement to this jurisdiction. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.
If any of these Terms of Use is determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms of Use are intended to be effective, then to the extent to which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining Terms of Use shall survive and continue to be binding and enforceable.